Legal Document

Shipping Policy

Last updated: 18 June 2026 · Applies to all orders placed through Kiwish Store, operated by KLCCHEALTHY SDN. BHD. (202101040297)

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Order Processing Time

Orders are processed within [1–3 working days] of payment confirmation, excluding weekends and Malaysian public holidays. During promotions or peak periods, processing may take slightly longer — we will notify you of any significant delay.

Shipping Regions We Cover

We currently ship to addresses within Peninsular Malaysia, Sabah, and Sarawak. [Confirm if you also ship internationally — if so, add the countries and any customs/duty disclaimer here.]

Estimated Delivery Times

Peninsular Malaysia: [2–4 working days] after dispatch
Sabah & Sarawak: [4–7 working days] after dispatch

These are estimates provided by our courier partners and are not guaranteed delivery dates. Delivery times may be affected by location, weather, public holidays, or courier capacity.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and order weight. [Confirm if you offer free shipping above a certain order value, and add the threshold here.]

Our Courier Partners

We work with the following courier partners to deliver your order: [e.g. J&T Express, Pos Laju, Ninja Van — list your actual courier partners here].

Order Tracking

Once your order is dispatched, we will send you a tracking number by [email/SMS/WhatsApp — confirm channel(s)]. You can use this number to track your parcel directly on the courier's website or app.

Delayed or Lost Parcels

If your tracking shows no movement for more than [5 working days], or your parcel has not arrived within a reasonable time after the estimated delivery window, please contact us using the details in Section 10. We will:

Open an investigation with the relevant courier partner
Keep you updated on the outcome
Arrange a replacement or refund if the parcel is confirmed lost by the courier, in line with our Refund & Return Policy

Incorrect Shipping Information

Please ensure your delivery address and contact number are accurate at checkout. We are not responsible for delays or failed deliveries caused by incomplete or incorrect address information provided by the customer. If you notice an error shortly after placing your order, contact us immediately and we will try our best to update it before dispatch.

Force Majeure

We are not liable for delivery delays caused by events outside our reasonable control, including extreme weather, natural disasters, strikes, customs delays, or courier service disruptions.

Contact Us About Your Delivery

KLCCHEALTHY SDN. BHD. (202101040297)
No. 22, Jalan Usahawan 2, Kawasan Perindustrian Setapak, 53200 Kuala Lumpur, Malaysia
Email: kiwish.store@gmail.com
Phone: 016-779 8138